On Wednesday, February 23rd, 2021, a customer Lee Sang from Korea sent a message on Alibaba Lunyee's platform asking about putters. After seeing the message, we immediately replied to Lee Sang and asked him about his needs. In the follow-up communication, we learned that Lee Sang has its own parts production factory, and is an integrated production and sales company with many years of experience in parts production and sales. Recently, due to the industrial upgrading of the assembly line, they need to install the small parts of the push rod bracket on the assembly line, The company plans to complete the procurement work in mid-March, but he searched for a long time on the Alibaba platform but could not find satisfactory products.
Lee Sang wanted to buy a lightweight, high-speed linear actuator. Since it was the first time their production line was trying to install pushrod bracket parts, it was both an opportunity and a challenge for them, so he wanted to save cost.
After communicating with Lee Sang, we learned that the load of the small parts they need to lift in their production line is around 80 N, and they also have a demand for high speed, and a low requirement for stroke. Therefore, we recommended the LYI01 actuator to him, which has a series of actuators with a 24V voltage, a maximum load of 100N, and a small high-speed actuator with a pushing stroke of 30mm. It can meet the needs of Lee Sang in terms of load, volume, and speed. In addition, this actuator is also waterproof and relatively cheap, which will not put excessive cost pressure on him. We also said that if Lee Sang needs a custom logo on the actuator, we can do that as well. Lee Sang thought that our recommended product was a good fit for his requirements and took our advice. To ensure that our customers were satisfied with their purchase, we also provided detailed instructions about the product, including its specifications, performance, and any certifications or safety standards it met. We also offered to provide additional support and resources, such as installation instructions or technical help.
After receiving our product, Lee Sang immediately installed the actuator in their production line and conducted several push-up tests. He said that he went through several tests and that our linear actuators all ran smoothly. He appreciated our after-sales service. He said we took the initiative to show the detailed description and safety certification of our products during the communication process, which made him feel at ease. He thought our in-sales and after-sales services were very well placed, and it was a pleasant shopping experience.
A industrial linear actuator is a type of actuator that is used to control the movement and positioning of equipment, usually in an industrial setting. Linear actuators are typically used in industries that require precise, automated control of machinery and equipment.